EMPOWERING INTELLIGENT,
We transform IT operations data into real-time, data-driven intelligence – enriched to boost performance, cut costs, and enhance customer experience. With automation and self-healing capabilities, IT operations remain agile, adaptive, and continuously evolving to deliver faster, smarter business outcomes.
SERVICE CATALOGUE
Your Roadmap to Autonomous IT
In today’s fast-changing digital landscape, traditional IT operations can’t keep up with the scale, speed, and demands of modern business. To stay competitive, organizations must shift from reactive, manual processes to intelligent, automated, and resilient IT operations.
To help organizations move beyond reactive IT operations, our Service Catalogue and Evolution Framework delivers a structured, guided journey toward autonomous IT—driving innovation, efficiency, and measurable business impact.
The Service Catalogue provides a comprehensive roadmap for organizations to evolve from traditional IT operations to advanced, self-managing systems that learn, adapt, and thrive in an increasingly complex environment.
CMDB
as a Service
POWERING SMARTER IT OPERATIONS
Gain real-time, unified view of asset and configuration data—improving visibility, accuracy, and ITSM alignment to drive smarter decisions, faster resolution, and stronger automation.
OBSERVABILITY
as a Service
END-TO-END VISIBILITY, REAL-TIME INSIGHTS
Gain real-time visibility across infrastructure, applications, networks, and cloud. With intelligent alerts and advanced analytics, our Observability as a Service reduces MTTR, boosts efficiency, and keeps your digital environment performing at its best.
AIOPs
as a Service
SMARTER IT, FASTER DECISIONS
As IT environments grow more complex, AIOps as a Service applies machine learning, analytics, and automation to cut through noise, detect and resolve issues in real time, and streamline operations—delivering faster resolution, smarter decisions, and scalable efficiency.
AUTONOMOUS IT
as a Service
OPERATIONS THAT THINK AND ACT
Leveraging AI and machine learning to self-manage, self-heal, and adapt your infrastructure and services with minimal human intervention—delivering faster, more resilient, and innovative operations that evolve with your business needs.
AUTOMATION
as a Service
AGENTIC AUTOMATION FOR SEAMLESS IT
Orchestrates end-to-end IT workflows across tools, teams, and environments—replacing manual tasks with intelligent, self-healing automation that resolves issues, improves consistency, and drives efficiency at scale.
EXPERT
Insight Services
INSIGHTS THAT DRIVE RESULTS
Unlock the full potential of your IT operations with strategic guidance, deep visibility, and expert insights that optimize performance, reduce risk, and deliver value at every stage of your operational evolution.
The Service Catalogue and Evolution Framework unify critical capabilities—including discovery, observability, AIOps, and automation—into a cohesive ecosystem that delivers value far beyond traditional operational improvements, enabling smarter decisions, greater efficiency, and stronger business alignment.
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DRIVING BUSINESS IMPACT
Transforming operations into strategic value for your business
BEFORE
AFTER
Discovery & Monitoring tools
35
reduced to
3
incidents per day
4200
reduced to
2500
p1 recovery mean time
18
reduced to
66
P1’s Caused By Change
68
reduced to
22
”Operating in a highly competitive environment where stakes are high and change is constant, Business Unit CIO Caryn Bell along with AppCentrix, are not only driving transformational initiatives to strengthen FNB's market position, but leading the effort to modernize traditional banking by delivering a digital platform architecture that will change, protect, and introduce greater efficiencies and visibility to its operations and its customers.
