Configuration Management as a Service provides a centralized repository for storing information about significant entities in an IT environment, acting as a single source of truth for IT service management (ITSM) practices.
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WHY OUR
CMDB AS A SERVICE MATTERS
Traditional CMDBs face several challenges that limit their effectiveness in modern IT environments. Chief among these is the prevalence of stale or inaccurate data due to manual updates and the lack of continuous discovery capabilities, which makes it difficult to maintain a reliable view of assets.
Without accurate, real-time asset visibility, your CMDB becomes a bottleneck instead of a foundation.
Our CMDB as a Service feeds continuous, validated discovery data into the processes that rely on it: ITSM, automation, compliance, and more.
SERVICE
BENEFITS
Our CMDB as a service constantly discovers and creates inventories for known and unknown IT assets across your IT environment. This enables operational transparency, auditability, and change impact assessment.
Fix foundational
CMDB
challenges
Incomplete CMDBs lead to broken ITSM processes, reporting failures, and compliance exposure. This service replaces unreliable updates with clean, automated discovery data.
Expose shadow IT and unmanaged infrastructure
Passive discovery techniques detect devices even when credentials or platform agents are not present. This ensures full visibility, including IoT, virtual assets, and rogue systems.
Accelerate automation and reduce audit risk
Weekly delta validation and real-time classification create a structured, trustworthy data layer that supports automated incident workflows, change control, and audit evidence.
BUSINESS
VALUE
Our CMDBaaS delivers a single, authoritative source of truth for all configuration items (CIs), their relationships, and business services.
| Stakeholder | Value Proposition | Proof of Value | CMDBaaS Angle |
|---|---|---|---|
| Board / Risk Committee | Clear view of technology risk, critical service dependencies, and resilience posture. | Fewer high-severity audit findings, resilience test outcomes, risk dashboards. | CMDBaaS service maps and risk overlays used in board reporting. |
| CIO / CTO | Strategic control plane for IT – accurate data for decisions, investment planning and transformation. | Improved change success, reduced unknown assets, programme KPIs. | CMDBaaS as foundation for cloud migration, data centre exit, and automation roadmaps. |
| COO / Head of Operations | More stable operations; faster incident response and clearer accountability during outages. | MTTR ↓, major incident volume ↓, business service uptime ↑. | Service-centric views linking operational incidents to underlying CIs and vendors. |
| CISO / Head of Cyber / Risk | Trusted asset inventory and ownership for vulnerability management and incident response. | Time-to-identify affected assets during incidents, remediation SLAs met. | CMDBaaS drives prioritised patching and risk scoring per service. |
| CFO | Predictable IT cost base, elimination of waste, better capex/opex planning. | Licence and cloud cost optimisation figures, accurate depreciation mapping. | Asset-to-cost mapping, showback/chargeback reporting from CMDB-linked data. |
| Compliance / Internal & External Audit | Quick access to complete, accurate inventories and configuration evidence. | Time-to-produce evidence, number of repeat findings, control coverage %. | Direct export of CMDB evidence packs and configuration histories. |
| Service Owners / ITSM Leads | Service-aligned KPIs, accurate CI relationships, fewer “orphan” tickets. | % of tickets linked to correct service, backlog reduction, SLA adherence. | Service maps using CMDBaaS relationships; ITSM tightly integrated with CIs. |
| Enterprise / Solution Architects | Reliable dependency data for design, migration, and rationalisation initiatives. | Reduction in design rework, smoother migrations, fewer unknown dependencies. | CMDBaaS catalogues tech stacks, patterns and reference architectures. |
| Vendor Management / Procurement | Single view of assets and services per vendor, contract and support model. | Vendor rationalisation, improved negotiation outcomes, SLA adherence. | CMDBaaS ties CIs and services to vendors, contracts and support tiers. |
KEY
CAPABILITIES
By serving as the system of record for IT assets, our CMDB as a Service enables operational transparency, auditability, and change impact assessment.
Passive & Active Discovery
By leveraging standard protocols for continuous infrastructure discovery, this service achieves broad device coverage without the need for agents, minimizing operational impact.
Comprehensive Classification & Metadata Enrichment
Devices are classified by OS, vendor, network behavior, and role.
Each asset record is enriched with location context, subnet and other attributes that make CMDB data useful.
Delta Tracking & Inventory Validation
Every discovery cycle is compared to the last to identify asset additions, removals, or changes.
This supports weekly CMDB validation, configuration drift detection, and audit trail creation.
Flexible Integration & Export Options
Discovery results are formatted and delivered in structured formats that align with ServiceNow and other CMDB platforms.
Data can be consumed through APIs and file exports.
Secure Deployment
Probes run inside the customers network boundary.
This supports regulatory compliance and an enterprise-grade security posture.
