Configuration Management as a Service provides a centralized repository for storing information about significant entities in an IT environment, acting as a single source of truth for IT service management (ITSM) practices.
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WHY OUR
CMDB AS A SERVICE MATTERS
Traditional CMDBs face several challenges that limit their effectiveness in modern IT environments. Chief among these is the prevalence of stale or inaccurate data due to manual updates and the lack of continuous discovery capabilities, which makes it difficult to maintain a reliable view of assets.
Without accurate, real-time asset visibility, your CMDB becomes a bottleneck instead of a foundation.
Our CMDB as a Service feeds continuous, validated discovery data into the processes that rely on it: ITSM, automation, compliance, and more.
BUSINESS
BENEFITS
Our CMDB as a service constantly discovers and creates inventories for known and unknown IT assets across your IT environment. This enables operational transparency, auditability, and change impact assessment.
Fix foundational
CMDB
challenges
Incomplete CMDBs lead to broken ITSM processes, reporting failures, and compliance exposure. This service replaces unreliable updates with clean, automated discovery data.
Expose shadow IT and unmanaged infrastructure
Passive discovery techniques detect devices even when credentials or platform agents are not present. This ensures full visibility, including IoT, virtual assets, and rogue systems.
Accelerate automation and reduce audit risk
Weekly delta validation and real-time classification create a structured, trustworthy data layer that supports automated incident workflows, change control, and audit evidence.
KEY
CAPABILITIES
By serving as the system of record for IT assets, our CMDB as a Service enables operational transparency, auditability, and change impact assessment.
Passive & Active Discovery
By leveraging standard protocols for continuous infrastructure discovery, this service achieves broad device coverage without the need for agents, minimizing operational impact.
Comprehensive Classification & Metadata Enrichment
Devices are classified by OS, vendor, network behavior, and role.
Each asset record is enriched with location context, subnet and other attributes that make CMDB data useful.
Delta Tracking & Inventory Validation
Every discovery cycle is compared to the last to identify asset additions, removals, or changes.
This supports weekly CMDB validation, configuration drift detection, and audit trail creation.
Flexible Integration & Export Options
Discovery results are formatted and delivered in structured formats that align with ServiceNow and other CMDB platforms.
Data can be consumed through APIs and file exports.
Secure Deployment
Probes run inside the customers network boundary.
This supports regulatory compliance and an enterprise-grade security posture.
